Refund & Returns
If your product is defective and you require a replacement, simply follow these instructions:
- Take a clear video of the defect
- Email firstname.lastname@example.org with a sentence about the defect & your video attached
- Once approved, send back your product as directed with all contents it came with
- A replacement of your product will be processed once we have received the defective one
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you’ve done all of this and you still have not received your replacement yet, please contact us at email@example.com.
Once the Item is returned it will be inspected for physical damage to the device or misuse. Physical damage to the product due to dropping or misuse is not covered and we then can send the damaged product back to you at your own expense.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We do not accept change of mind upon ordering.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if item is deemed not faulty.
If your item is deemed faulty by our team we will reimburse you a maximum of $15 AUD for shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
What happens if i don't receive all of my order?
If you don't receive all of your order you need to take a picture of the packaging with only the product you received in it as well as a photo with the products you received out side of the packaging. If you do not keep the packaging and don't take a photo of it then unfortunately we are unable to help.