Refund & Returns

If your product is defective and you require a replacement, simply follow these instructions:

  1. Take a clear video of the defect
  2. Email sales@theacneheroes.com with a sentence about the defect & your video attached
  3. Once approved, send back your product as directed with all contents it came with
  4. A replacement of your product will be processed once we have received the defective one

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you’ve done all of this and you still have not received your replacement yet, please contact us at sales@theacneheroes.com.

Once the Item is returned it will be inspected for physical damage to the device or misuse. Physical damage to the product due to dropping or misuse is not covered and we then can send the damaged product back to you at your own expense. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@theacneheroes.com.

 

We do not accept change of mind upon ordering.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.